Shipping policy

Shipping Policy

Last updated: September 24, 2026

Shipping Locations

Beringer currently ships to addresses within Canada and the United States.

Orders are prepared and shipped from Squamish, British Columbia, Canada.

We do not currently ship to destinations outside Canada and the United States.

Order Processing

Orders are typically processed within 2–5 business days after payment is confirmed.

Business days are Monday through Friday, excluding statutory holidays in British Columbia.

Processing time is separate from carrier transit time. Orders placed during weekends, holidays, product launches, or periods of high demand may require additional processing time.

Customers will receive a shipping confirmation email with tracking information once their order has been dispatched.

Shipping Carrier

Orders are generally shipped through UPS, Fedex, DHL, Canpar and Canada Post using Expedited Parcel or another tracked service selected at checkout.

Available services and shipping charges are calculated based on the destination, package dimensions, package weight, and current carrier rates.

Beringer may use another carrier when necessary due to service availability, destination, package requirements, or operational circumstances.

Estimated Delivery Times

Estimated transit times begin after an order has been processed and accepted by the shipping carrier.

Delivery estimates shown at checkout or provided by the carrier are estimates only and are not guaranteed by Beringer.

Delivery may be delayed by:

  • Weather or natural events.

  • Carrier service interruptions.

  • Customs processing.

  • High seasonal shipping volume.

  • Incorrect or incomplete addresses.

  • Remote delivery locations.

  • Events outside the reasonable control of Beringer.

Nothing in this policy limits any rights relating to delayed or undelivered online orders that cannot legally be excluded.

Tracking

Tracking information will be sent to the email address provided during checkout.

Tracking information may take up to 48 hours after shipment to display its first update.

Customers are responsible for monitoring the tracking information and ensuring someone can receive the shipment when necessary.

Shipping Charges

Shipping charges are displayed at checkout before the order is completed.

Shipping charges are non-refundable except when required by applicable law or when Beringer confirms that an incorrect or defective product was shipped.

United States Orders, Duties, and Import Charges

Orders shipped to the United States may be subject to customs duties, import taxes, brokerage charges, processing fees, or other government and carrier charges.

All such charges are the customer’s responsibility unless expressly stated otherwise at checkout.

Depending on the shipping method and applicable customs requirements, duties and import charges may be collected at checkout, before shipment, during customs processing, or before delivery.

Orders cannot be shipped or delivered when required customs or import charges remain unpaid.

Duties, taxes, brokerage fees, and import charges are generally non-refundable.

Refused or Unclaimed Shipments

Orders refused, abandoned, or returned because the customer did not pay applicable duties, taxes, brokerage fees, or import charges are not eligible for a refund, except where required by applicable law.

Original shipping charges, return shipping charges, duties, taxes, brokerage fees, and other expenses incurred by Beringer-Sport may be deducted from any amount otherwise required to be refunded.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Contact us us by way of the contact form at the bottom of the page immediately if an address correction is required. We will attempt to update the address before the order is processed, but changes are not guaranteed.

Once an order has been shipped, Beringer cannot guarantee that the carrier will be able to redirect it.

Orders returned because of an incomplete, incorrect, or undeliverable address may require the customer to pay additional shipping charges before the order is sent again.

Lost or Delayed Shipments

If tracking has not updated for an extended period or a shipment appears to be lost, contact us us by way of the contact form at the bottom of the page with your order number.

Beringer will assist in opening an investigation with the carrier. A replacement or other resolution will not be issued until the carrier investigation has been completed, except where otherwise required by applicable law.

Carrier investigations and claim processing times are controlled by the carrier and may vary.

Packages Marked as Delivered

If tracking shows that a package was delivered but it cannot be located, customers should:

  1. Check the delivery area, mailbox, parcel locker, and any safe-drop location.

  2. Ask members of the household, neighbours, building management, or reception staff.

  3. Contact the shipping carrier.

  4. Notify Beringer promptly us by way of the contact form at the bottom of the page.

Beringer will assist where reasonably possible, but is not responsible for theft or loss occurring after confirmed delivery, except where required by applicable law.

Damaged Packages

Inspect the package immediately upon delivery.

If the package or product arrives damaged, contact us by way of the contact form at the bottom of the page within 7 calendar days of delivery and provide:

  • Your order number.

  • Clear photographs of the shipping box.

  • A photograph of the shipping label.

  • Clear photographs of the product and damage.

  • A description of the issue.

Keep the product and all original packaging while the claim is reviewed. Do not use, install, modify, or discard the product.

Claims for damaged, defective, or incorrect products are handled according to our Final Sale, Return & Refund Policy.

Final Sale

All products are final sale. Shipping delays, refused delivery, unpaid import charges, customer address errors, or failure to collect a package do not create a right to a return or refund except where required by applicable law.

Please review our Final Sale, Return & Refund Policy before placing an order.

Contact

For questions about shipping or an existing order, contact us by way of the contact form at the bottom of the page.

Beringer Sport Ltd.

Ships from: Squamish, British Columbia, Canada