Final Sale, Return & Refund Policy

Last updated: September 24, 2026

All Sales Are Final

All purchases made through Beringer are final sale.

We do not accept returns, exchanges, or refunds for reasons including:

• Change of mind.

• Incorrect product, model, colour, size, or lens selected by the customer.

• Compatibility or fit issues when accurate product information was provided before purchase.

• Products that have been opened, handled, installed, worn, used, scratched, damaged, modified, or altered.

• Products no longer wanted after the order has been placed.

• Refused or unclaimed shipments.

• Failure to pay applicable duties, taxes, brokerage fees, or import charges.

Customers are responsible for reviewing all product descriptions, specifications, compatibility information, colours, and order details before completing their purchase.

Exceptions apply only when required by law or when a product arrives damaged, has a verified manufacturing defect, or differs from the product ordered.

Order Changes and Cancellations

Orders cannot be changed or cancelled after they enter processing.

If you notice an error immediately after placing your order, contact us by way of the contact form at the bottom of the page. We will attempt to assist before processing begins, but changes or cancellations are not guaranteed.

Inspecting Your Order

Beringer inspects products before shipment. Customers must also inspect their order immediately after delivery.

If your order arrives damaged, appears to have a manufacturing defect, or contains a product different from the one ordered, contact us by way of the contact form at the bottom of the page within 7 calendar days of delivery.

Submitting a Claim

Your email must include:

• Your full name.

• Your order number.

• A detailed description of the damage, defect, or incorrect product.

• Clear photographs showing the reported issue.

• Photographs of the original product packaging.

• Photographs of the shipping box.

• A photograph of the shipping label.

Do not use, install, modify, clean, repair, or discard the product or its packaging while the claim is being reviewed.

Claims submitted without sufficient information or after the 7-day reporting period may be denied, except where otherwise required by applicable law.

Preliminary Review and Return Authorization

Beringer will review the information and photographs submitted by the customer.

If the claim appears eligible for further evaluation, Beringer will provide:

• Written return authorization.

• Return instructions.

• A prepaid shipping label.

A return authorization or prepaid shipping label only authorizes the customer to return the product for physical inspection.

It does not constitute final approval of the claim, refund, exchange, or replacement.

Products returned without prior written authorization may not be accepted.

Returning the Product

The customer must:

• Follow the return instructions provided by Beringer.

• Package the product securely.

• Include all original components, accessories, documentation, and packaging.

• Use the prepaid shipping label provided by Beringer.

• Obtain and retain proof that the package was given to the shipping carrier.

Beringer is not responsible for damage caused by inadequate return packaging or failure to follow the return instructions.

Inspection and Final Decision

Once the returned product is received, Beringer will inspect it to determine the nature and cause of the reported issue.

No refund, exchange, replacement, or other remedy will be approved until the physical inspection has been completed.

Following inspection, Beringer will notify the customer of its decision.

If the claim is approved, Beringer may provide, as appropriate:

• A replacement product.

• An exchange for the correct product.

• A refund to the original payment method.

• Another remedy required by applicable law.

The appropriate remedy will depend on the product’s condition, product availability, the nature of the issue, and applicable law.

Claims That May Be Denied

A claim may be denied if inspection shows that the issue resulted from:

• Use, impact, accident, or crash damage.

• Improper installation, handling, storage, or cleaning.

• Normal wear and tear.

• Scratches or damage occurring after delivery.

• Neglect or misuse.

• Unauthorized repair or modification.

• Failure to follow product instructions.

• Missing components, accessories, documentation, or packaging.

• Inadequate packaging during the return shipment.

If a claim is not approved after inspection, no refund, exchange, or replacement will be issued. Beringer will contact the customer regarding the decision and any available options.

Refunds

When a refund is approved following inspection, it will be issued to the original payment method.

Please allow up to 5 business days for Beringer to process an approved refund. The customer’s bank or payment provider may require additional time to post the funds.

Shipping charges, duties, taxes, brokerage fees, and import charges are non-refundable unless otherwise required by law or the refund results from an error made by Beringer.

United States Orders and Import Charges

Orders shipped to the United States may be subject to customs duties, import taxes, brokerage fees, processing fees, or other charges.

These charges are the customer’s responsibility unless expressly stated otherwise at checkout.

Orders refused, abandoned, or returned because of unpaid duties, taxes, brokerage fees, or import charges are not eligible for a refund, except where required by applicable law.

Any shipping, customs, brokerage, or carrier charges billed to Beringer may be deducted from any amount otherwise required to be refunded, where permitted by law.

Shipping Damage

If the shipping package appears damaged, photograph it before opening it.

Keep the product, shipping box, shipping label, internal packaging, and all included materials until the claim has been fully resolved.

Do not file a separate return or send the product back without written instructions from Beringer.

No Additional Commercial Warranty

Unless a written warranty is expressly included with a product or displayed on its product page, Beringer does not provide an additional voluntary or commercial warranty.

This does not exclude or limit any warranty, condition, right, or remedy that cannot legally be excluded under applicable consumer-protection law.

Consumer Rights

Nothing in this policy excludes or limits any rights or remedies that cannot legally be excluded under applicable laws in Canada or the United States.

Contact Us

For questions or to report a damaged, defective, or incorrect product, contact us by way of the contact form at the bottom of the page:

Beringer Sport Ltd.

Ships from: Squamish, British Columbia, Canada